Shipping

Shipping  | BizU

General information

• We ship to all countries within the EU and beyond, depending on availability and local regulations.
• Customers are clearly informed in advance about the available shipping options and associated costs, tailored to the delivery address.

Shipping methods

• For customers in Belgium, we offer at least two delivery options:
  1. Home delivery
  2. Delivery to pick-up points or lockers (PUDO)
• Similar options may be available for other countries, depending on local partners and regulations.

Costs and taxes

• All shipping costs, including any import duties, taxes, and surcharges, are clearly stated before placing the order.
• Customers outside the EU are responsible for any import duties and taxes upon receipt of the goods.

Delivery time

• The standard delivery time within the EU is up to 30 calendar days, unless otherwise specified.
• Any delays caused by external factors such as customs, carriers, or force majeure will be communicated promptly.

Transfer of risk

• For private customers within the EU, the risk only transfers upon receipt of the goods.
• For business customers and deliveries outside the EU, the risk transfers upon handover to the carrier.

Customs and import

• When shipping outside the EU, customs formalities and import fees may apply.
• We provide all necessary documents, but any associated costs are the responsibility of the customer.

Packaging regulations

• Our packaging complies with the EU Packaging Regulation 2025 and minimizes waste and volume.
• Shipments are carefully packaged to prevent damage during transport.

Complaints & missing deliveries

• Report any missing or damaged deliveries within 7 calendar days of receipt via bizu@bizu.be, including photos as proof if possible.
• We strive to resolve complaints promptly in consultation with the carrier, including replacement or refund.
• Customers can also make use of alternative dispute resolution through the European ODR platform.